Privacy Policy

PRIVACY POLICY

INTRODUCTION

Team Forward is sensitive to the personal nature of the information you provide us. This privacy policy explains how we protect and use your personal information. By providing us with your Personal Information, you –

• agree to this policy and authorise us to process such information as set out herein; and
• authorise Team Forward, its associates, our service providers and other third parties to Process your Personal Information for the purposes stated in this Policy.
• we will not use your Personal Information for any other purpose than that set out in this Policy and will endeavour to protect your Personal Information that is in our possession form unauthorised alteration, loss, disclosure or access.
• Please note that we may review and update this Policy from time to time. The latest version of this Policy will be available on our website
• This Policy applies to all external parties with whom we interact, including but not limited to individual clients, visitors to our offices, and other uses of our legal and related services.

The Details:

1. We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.
2. Should you decide to engage with us or user on the Website, we may require you to provide us with personal information which includes but is not limited to –
   1. your name and surname;
   2. your email address;
   3. your physical address;
   4. your gender;
   5. your mobile number; and
   6. your date of birth.
3. Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
4. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
5. Subject to clause 15.6 below, we will not, without your express consent:
   1. use your personal information for any purpose other than as set out below:
      1. in relation to the ordering, sale and delivery of Goods;
      2. to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us);
      3. to inform you of new features, special offers and promotional competitions offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us); and
      4. to improve our product selection and your experience with us or on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or
   2. disclose your personal information to any third party other than as set out below:
      1. to our employees and/or third party service providers who assist us to interact with you via our general systems / operations, Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
      2. to our divisions, affiliates and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
      3. to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
      4. to our service providers who help with parts of our business operations (fraud prevention, marketing, technology services etc). However these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
      5. to our suppliers in order for them to liaise directly with you regarding any faulty Goods you have purchased which requires their involvement; and
      6. to any Third Party Seller for purposes of sending you an invoice for any Goods purchased from such Third Party Seller, which disclosed information will be limited to your email address (refer to clause 14).
6. We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Team Forward is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.
7. We will ensure that all of our employees, third party service providers, divisions, affiliates and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate privacy policies and confidentiality obligations in relation to your personal information.
8. Ratings and Reviews: When you provide a rating or review of a Product, you consent to us using that rating or review as we deem fit, including without limitation on the Website, in newsletters or other marketing material. The name that will appear next to that rating or review is your First Name, as you would have provided upon registration. If you do not agree to this, please do not put any ratings or reviews on the Website. We will not display your Last Name, nor any of your contact details, with a rating or review.
9. We will –
   1. treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;
   2. take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
   3. promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
   4. provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
   5. upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
10. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
11. Team Forward undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.
12. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
13. If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Team Forward, TEAM FORWARD SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
14. This website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this clause 15.

CONTACT US

We remain committed to safeguard your personal information collected and handled by it. In case of any grievances, questions or requests with respect to collection, handling, access, disclosure, transfer, security procedures and protection of your personal information, you can write to us at info@teamforward.co.za. Alternatively, you can direct your concerns and grievances to our designated information officer, whose contact details are given below:

Information Officer: Steven Wright

E-mail : info@teamforward.co.za

We strive to address your concerns and grievances in a timely and effective manner and shall try to resolve them within 30 days of receiving the grievances. In case of any exceptional situations, where such grievances cannot be handled within 30 days, we will update you.

Disclaimer: This privacy policy does not constitute legal advice. The content is for general information purposes only. It is provided without any representations or warranties, express or implied. If necessary, seek appropriate legal counsel in relation to the POPI Act or your specific circumstances.

For definitive legal advice on providing privacy information under the POPI Act, visit the Information Regulator website. 

For full Privacy Policy email Information Officer.